At D&Y ELECTRONICS (HK) CO., LIMITED, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a return and refund process under the following conditions:
1. Eligibility for Returns
You can return products within 30 days of receiving your order, provided the items are in new, unused, and resellable condition. Items that have been worn, washed, or altered in any way cannot be returned. Please ensure that all original tags, packaging, and accessories are included.
2. How to Return an Item
To initiate a return, please contact us at [email protected] with your order number, the item(s) you wish to return, and the reason for the return. We will provide you with detailed instructions on how to return the item(s).
3. Return Shipping Costs
The cost of return shipping is the responsibility of the customer, unless the item is defective, damaged, or we made an error with your order. We recommend using a trackable shipping service to ensure your returned items are safely received.
4. Refund Process
Once we receive and inspect the returned items, we will process your refund to the original method of payment. Refunds typically take 7-10 business days to appear on your account, depending on your payment provider.
5. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at [email protected] with photos of the damaged product. We will offer a full refund or replacement at no additional cost to you.
6. Exchanges
At this time, we do not offer direct exchanges. If you wish to exchange an item for a different size, color, or style, please return the original item for a refund and place a new order for the desired product.
7. Non-Returnable Items
Certain items, such as underwear or swimwear, may not be eligible for return for hygiene reasons. Please check the product details on our website for information on non-returnable items.
8. Changes to the Returns Policy
We reserve the right to update or modify this Returns Policy at any time. Any changes will be posted on this page with the updated date. Please review this policy periodically for updates.
9. Contact Us
If you have any questions or concerns about our Returns Policy, please contact us at:
Email: [email protected]
By using our website, you agree to the terms of this Returns Policy.