Thank you for shopping with D&Y ELECTRONICS (HK) CO., LIMITED. We strive to offer fast and reliable shipping services to ensure your orders reach you in a timely manner. Please read our Shipping Policy for details on our shipping process, carriers, and related information.
1. Shipping Methods
We offer multiple shipping options to provide flexibility and convenience. Our shipping carriers include:
- USPS (United States Postal Service)
- FedEx
- UPS
- DHL
- Other trusted carriers depending on your location
2. Processing Time
All orders are processed within 1-3 business days (excluding weekends and holidays) from the date the order is placed. Please note that processing time may be extended during peak seasons or promotional events. You will receive an email notification with tracking details once your order has been shipped.
3. Shipping Rates
Shipping fees are calculated based on the weight of your order, your shipping address, and the selected shipping method. The total shipping cost will be displayed during checkout before you complete your purchase.
4. Delivery Time
Delivery times vary depending on the shipping method and destination. Below are the estimated delivery times for different carriers:
- USPS: 5-7 business days (domestic orders within the United States)
- FedEx: 3-5 business days (domestic and international orders)
- UPS: 3-7 business days (domestic and international orders)
- DHL: 2-5 business days (international orders)
Please note that delivery times are estimates and may be subject to delays due to factors such as weather conditions, customs processing, or other unforeseen circumstances.
5. International Shipping
We offer international shipping to most countries. International shipping rates and delivery times will vary based on your location. Please be aware that customs duties, taxes, or other charges may apply depending on your country’s regulations. These fees are the responsibility of the customer.
6. Order Tracking
Once your order is shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status and location of your package through the shipping carrier’s website.
7. Shipping Restrictions
We do not ship to P.O. Boxes or APO/FPO addresses at this time. Additionally, there may be some countries or regions where shipping is unavailable due to carrier restrictions or local laws.
8. Address Accuracy
Please ensure that your shipping address is correct and complete at the time of checkout. We are not responsible for any delays or issues caused by incorrect or incomplete address information. If you realize there is an error with your address, please contact us immediately to make the necessary changes before your order is shipped.
9. Lost or Damaged Items
In the rare event that your order is lost or damaged during shipping, please contact us immediately at [email protected]. We will work with the carrier to resolve the issue and assist you in processing a claim, if necessary.
10. Changes to the Shipping Policy
We reserve the right to update or modify this Shipping Policy at any time. Any changes will be posted on this page with the updated date. Please review this policy periodically for updates.
11. Contact Us
If you have any questions or concerns about our Shipping Policy or need assistance with your order, please contact us at:
Email: [email protected]
By placing an order with us, you agree to the terms of this Shipping Policy.